Prerequisites for using Zoom Revenue Accelerator: 

  1. A. Cloud recording must be enabled 

  1. B. Audio transcription must be enabled 

  1. C. Ensure Encryption Setting is set to Enhanced Encryption 

 

A. Enabling Cloud Recording:  

  1. Sign in to the Zoom web portal at https://zoom.us.

  2. In the navigation menu, click "Settings". 
  3. Click the "Recording" tab. 
  4. Click the "Cloud Recording" toggle to enable or disable it. 


 



B. Enabling Audio Transcription: 

  1. Sign in to the Zoom web portal at https://zoom.us.
  2. In the navigation menu, click "Settings". 

  3. Click the "Recording tab".
     
  4. Locate the "Cloud recording" setting and verify that it's enabled. 

    Notes: 

    1. a. If the setting is disabled, click the toggle to enable it. If a verification dialog appears, click "Enable" to verify the change. 

    1. b. If the option is grayed out, it has been locked at either the account or group level, and you will need to contact your Zoom administrator. 


  5. In the "Advanced Cloud Recording" settings section, select the check box next to "Create audio transcript" to enable it, then click "Save" to confirm the change. 

 

 

 

  C. Ensuring Encryption Setting is set to Enhanced Encryption 

  1. Sign in to the Zoom web portal at https://zoom.us.

  2. In the navigation menu, click "Settings".

  3. Select the "Meeting" tab and scroll down to the "Security" section.

  4. Find the "Default Encryption Type" setting and ensure it is set to "Enhanced encryption."

                    a. If it is set to "End-to-end encryption," change it to "Enhanced encryption." 



    A screenshot of a computer Description automatically generated

  5. If you have to change the Default Encryption Type, ensure to click Save.

    A screenshot of a computer Description automatically generated

Enabling ZRA during a meeting: 

  1. Ensure that all prerequisites are enabled.

  2. Schedule a meeting.

  3. During the meeting, click on the record button.
     
  4. You will be presented with a few options as shown below.





  5. Click on "Record to the cloud with Revenue Accelerator."

  6. Click on "Continue."




  7. Participants will receive a prompt indicating that the session is being recorded, as shown below.




  8. To stop the Zoom Revenue Accelerator, stop the recording. The conversation will be saved to the cloud on your Zoom portal at www.zoom.us. 

                   

 

 

Navigating to Conversations:



  1. After logging in at www.zoom.us, navigate to the "Conversations" section, which can be found in the main navigation menu or dashboard.


           



  2. Selecting a Specific Conversation.

  1. a. Please note that the term “Conversation” refers to the recordings made when using the Zoom Revenue Accelerator.  

  1. b. A list of your conversations will be displayed. Select the specific conversation to see the details. 


     


    a. Please be aware that if you see an icon next to the chosen Conversation topic, as shown in the screenshot below, it indicates that the analysis is still processing. Please allow more time until it’s ready.


Conversation Details:
Upon selecting a conversation, users will be presented with various details and options, such as:

Transcript: A detailed transcript of the conversation, which can include highlights of important points.


Analytics: Metrics and analytics related to the conversation, such as engagement levels, key topics discussed, and sentiment analysis. 


Action Items: Identified action items or follow-ups that emerged from the conversation. 


Insights: Key insights derived from the conversation, potentially including trends or patterns relevant to revenue acceleration. 


Annotations: Users may be able to add notes or annotations to specific parts of the conversation for reference or action. 






FAQ:

  1. Where is the data stored for this? 

 

  1. The data is stored within our Zoom cloud storage space. This is a requirement for using ZRA, as part of its functionality occurs after the recording has concluded for the analysis to complete.  

 

  1. Who has access to the data? Is it only the meeting host, or would all participants have access? Are there others with access to the data stored in the cloud?

 

  1. Zoom ZRA is designed to allow the meeting host to initially access the output of ZRA. Meeting hosts can share the output of ZRA through cloud management. Meeting hosts may download the recordings and upload them to Box for distribution. Meeting hosts may additionally copy and paste the summary for distribution rather than sharing access to the entire output of ZRA.  

 

  1. For the meeting summaries, Zoom sometimes characterizes participants' engagement; who can access this? How is it planned to be used? By managers? By HR? 

 

  1. The character analysis is initially only accessible to the meeting hosts. We have no plans regarding the use cases for this data, as it is just a feature of ZRA that we cannot disable. ZRA is marketed as a sales tool, so many features are designed to increase sales teams’ performance, which does not apply to the Internet Society.

 

  1. The meeting summary functionality in Zoom ZRA is significantly different than the ease of Zoom Summary (which we chose not to get because it violated our AI policy). Is there a way to simplify this in Zoom ZRA so that it can emulate the functionality of Zoom Meeting Summary?

 

  1. Currently, it is not possible to simplify the summary output. Zoom ZRA is a separate, self-contained tool, and any features that would have used AI Companion have been disabled and blocked due to non-compliance with the Internet Society’s Artificial Intelligence policy.   




If any issues arise, send an email to ithelp@isoc.org and we'll help get you squared away.